Cancelation Policy

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1.        Objectives and Background

  • Party Dj Hire Sydney is committed to providing the best service in a timely manner. We aim to accommodate your needs.
  • Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted a booking..
  • We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

2.        Cancellation Process

  • We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
  • You may cancel by contacting us by:
    1. phone 0425459805; or
    2. email
  • We require a minimum of 90 notice for cancellation. Please inform us by 9:00 90 prior to your scheduled appointment to notify us of any changes or cancellations.
  • If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed booking.

3.        Cancellation Fee

  1. The cancellation fee is $100%.
  2. The cancellation fee will be charged by Pre-Payment.
  3. The cancellation fee may be deducted from any deposit paid for the appointment (if any).
  4. The cancellation fee is the sole responsibility of the client and must be paid in full within …… after invoicing.

4.        Acceptable circumstances for waiving cancellation fees

  • We understand that plans may change due to uncontrollable and external circumstances. Missed bookings can be unintentional or may stem from an emergency, etc. Therefore, cancellations due to such circumstances will not incur a cancellation fee. Having cancellation fees waived requires approval from Party Dj Hire Sydney.

5.        Refund policy

  • If the notice of cancellation is given 90 Days before the scheduled booking, Party Dj Hire Sydney will refund any deposit that was received to book a service.

6.        Questions

  • Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0425459805.

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